Frequently Asked Questions
Table of Contents
Do I Qualify To Use These Services?
If you feel you would benefit from the services of a therapist or mental health professional but are not in a financial position to pay standard fees, you qualify to use these services. You might be a student, unemployed, underemployed, struggling to support a family, between jobs, paying off debt, or for some other reason are not in a position to pay full therapist fees.
What Is The Rate For Sessions?
Each therapist on our site works independently in private practice and sets their own rates based on a number of factors. Practitioners who use a sliding scale offer a flexible rate that reflects the financial and situational needs of their client.
Individual therapist rates are advertised transparently on each profile so that you can more easily find someone who suits your financial needs. You can also use our search filters to sort by “fees”.
What are Low-cost rates?
The low-cost rate is a rate well below industry standard that is provided by our practitioners to clients facing significant financial difficulty. The Affordable Therapy Network sets this rate at $65 or less and the majority of practitioners listed with us offer a limited number of spots at this rate.
We sometimes have intern therapists who offer some pro-bono, spots as low as $25, as well as some pay-what-you can spots. Follow us on Instagram where we often post to let people know when these options become available.
Each practitioner’s low-cost spots do fill up from time to time. If the person you want to work with does not have any low-cost spots available, they may accept you on a wait-list. Please note that not all therapists offer wait-lists, so you might instead try reaching out to another person.
Some practitioners place limitations on the low-cost rate, such as a limit on how many sessions they can offer at this rate. Please talk to them about their policy.
What Is A Sliding Scale?
Sliding scale rates are offered to clients who do not require the low-cost rate, but cannot easily access standard rates. The rate is determined on an individual basis in consideration of your unique financial situation.
As a rough guideline, sliding scale rates often range anywhere between 65%-90% of a therapists regular rate. Talk to your practitioner to learn more about their fee structure.
How Do I Know Which Practitioner to Choose?
When deciding who to choose, consider any areas of specialty that are relevant to your situation and needs. You can use our search features to filter by community focus, issues, and modalities. Choosing a therapist is subjective as we all have different needs. The best way to find out if a therapist is a good fit for you is to book a free consultation with them and see how it feels.
Please also consider that our therapists and mental health practitioners come from wide variety of backgrounds and training – and this also includes interns and student therapists. It’s important to ask your practitioner about their training and background to ensure their approach, style, and level of experience is the right fit for you.
We often recommend doing at least two consultations before deciding who you will work with. You can change practitioners at any time if you so choose.
Who Do I Contact?
Browse through the list of therapists. Once you find someone that you would like to contact, get in touch with them directly through the contact they have provided and set up a free consultation. Most of our practitioners provide an email as well as a telephone number. The majority also have a link to their website so you can learn more about their style of support and decide if they might be a good match for you.
Understanding Credentials
The landscape of Regulation in Canada is evolving and each province has it’s own regulatory standards. As such, the definitions below are subject to change. Click here to learn more.
* Always ask your practitioner about their credentials, training, and experience to evaluate if they are a good fit for you.
In our listing you will find three different categories of credentialing:
Do You Verify Credentials?
Yes.
It’s important to us that we only list qualified professionals and you can review our verification processes below.
* In all cases it is your responsibility to personally verify your practitioner and we recommend that you inquire about their training and background to ensure their experience meets your needs.
Licensed Practitioners – All Licensed Practitioners are verified at their time of listing. Licensed Practitioners belong to a Regulatory College with a publicly available register. We check to ensure that they are members in good standing with their College when they list with us. If you have any concerns you should check the public register of the College that your therapist belongs to.
Therapists In Training, Student Therapists, Intern Therapists, MACP Candidates, (Pre-Licensed) – We verify that all therapists in training are working under the supervision of a Regulated Practitioner at their time of listing. We ensure that their supervisor belongs to a Regulatory College.
* Please note that a therapist might still be in training AND be a Licensed Practitioner. There are varying levels of licensing which is why it’s always important to ask your practitioner about their experience to ensure it meets your needs.
Counsellors & Other Practitioners including Life Coaches, Hypnotherapists (Pre-Licensed/Certified) – Our listed Counsellors and Practitioners come from a variety of backgrounds and experience. We verify that they hold certifications, diplomas, or degrees in their area of practice. There is no publicly available register to verify these practitioners so instead we review their experience and training.
Contacting Your Therapist/Practitioner
When you first contact your practitioner by phone or email, let them know that you found them through the Affordable Therapy Network. Ask them if they are currently accepting reduced rate clients and what sliding scale rate they are able to offer. You are free to reach out to a few different people in order to find the best fit for you. It’s also a good idea to inquire about their location, hours of availability, as well as any accessibility needs you require. If everything seems like a good fit, go ahead and book your first session.
What Will My First Session Be Like?
It’s perfectly normal to feel a little nervous going in to your first session. Your practitioner will be sensitive to this fact and help you to feel as comfortable as possible. Most first sessions begin with your practitioner sharing a little about themselves and their style of support. They will also go over the legal and ethical rights you have as a client including confidentiality, and the legal limits thereof. If you decide to proceed, they will ask you some questions and things will unfold naturally from there.
What If I Have An Issue With The Person I'm Working With?
You are always free to discontinue working with a therapist/practitioner or to find a new person to work with if the one you are working with does not meet your expectations. Due to the diverse needs of clients and the different varieties of training and experience that our practitioners have, this is a normal and relatively common occurrence.
If an issue arises you will need to address your practitioner directly and you can also seek assistance from the governing body that they belong to. If your practitioner does not belong to a regulatory body, you will need to address your concerns with them directly.
The practitioners listed with us work independently and as a listing directory we are not affiliated with them in any way. We are not able to offer any guidance beyond the suggestion that you reach out to that practitioners regulatory body or address them directly to resolve your concerns.